You do not have to pay to receive compensation. The full purchase price, including shipping costs, is automatically protected. Buyer protection only applies when you pay for the product within the Depop app. If your purchase is made online outside of Depop or in person, you will not be protected.
How do you stay protected on Depop?
Make sure you are covered You are protected as long as you make your purchase using the “Buy” button within the app and report the issue within 180 days. If you send money outside of the app without using the button, we cannot help you. Also, to ensure your safety, never make a purchase in person.
Are you protected on Depop?
We offer Depop buyer protection for qualified transactions made using PayPal or Depop Payments. This means that the buyer is always compensated if there is a problem with the order.
How do you protect yourself as a seller on Depop?
As always, do not meet in person for a sale. How to make sure you are covered
- You must use the “Buy” button to sell your item and receive payment within the Depop app.
- Your item cannot be listed on the list of contraband here.
- You must ship to the address listed on the receipt.
How does Depop seller protection work?
Insurance will be applied in the following cases
- A sale is made within the app using the Buy button.
- The item you are selling is not on the Contraband List.
- The items you sell are shipped to the same address as shown on your Depop receipt.
- You have valid proof of shipping information.
Can sellers get scammed on Depop?
Although Depop’s security is continuously being upgraded and innovated, fraudsters are still finding ways to scam Depop users. One common scam currently occurring at Depop is an elaborate online scam. These scams involve three people: the scammer, the buyer, and the seller.
Is it possible to get scammed on Depop?
The scammers are the worst. Update: Someone from Depop contacted her and told her that the account was indeed a fake account and had been suspended. Sometimes the scammer makes payments to the seller’s PayPal account that exceed the price of the item being purchased.
Can you get a refund from Depop?
If you purchased an item that you did not receive, you can dispute it and get a refund or obtain proof of delivery. You have up to 180 days after purchase to do so.
Will PayPal cover me if I get scammed?
Buyer protection ensures that you get what you paid for. If a problem occurs with a qualifying transaction, PayPal Buyer Protection will compensate you. If a qualifying order differs substantially from the description or does not arrive at your doorstep, you should receive a full refund.
What is a buyer protection?
Generally speaking, Buyer Protection covers physical goods sold on the Shopping Web site, as long as the product or transaction does not violate company policy. In most cases, if an item does not match the description or is not delivered in a timely manner, you should be able to request a full refund.
Is it safe to sell things on Depop?
Depop has buyer and seller protections that cover all transactions made within the app. However, all purchases made outside of this are done at your own risk. If you do not receive money or goods, you have no coverage and will be left out of pocket.
Should I message Depop seller before buying?
Depop’s Seller Handbook recommends sending a private message to the buyer thanking them for the transaction and informing them of the shipping schedule.
Can you report a seller on Depop?
If you experience harassment or abuse from a user, please report them through the app. You can do this by going to their profile > tapping the three dots in the upper right hand corner > Select Reports.
How much does Depop take off you?
When an item sells, Depop automatically charges a commission of 10% of the sale price (including shipping). The commission will be deducted from your connected PayPal account or the card you are using in your Depop account.
What is the safest way to receive money from a buyer?
What is the most secure payment method?
- Payment Apps. Mobile payment apps are designed to free you from cash and credit cards by allowing you to digitally transfer funds to family, friends, or merchants.
- EMV-enabled credit cards.
- Bank checks.
- Cash.
- Gift cards.
- Stay protected.
Does paying with PayPal give protection?
Buyer protection ensures you get what you pay for. If there is a problem with a qualifying transaction, PayPal Buyer Protection has you covered. If a qualified order is not as large as stated, or does not reach your front door, you should receive a full refund.
How much does seller pay for purchase protection on PayPal?
How much does it cost? The only cost is a payment charge of 3.49% + US$0.09. This is slightly higher than the normal payment fee due to the increased security risk inherent in manually registering your card details.
Does PayPal protect buyer and seller?
PayPal transactions are protected and accounted for. We protect buyers’ eligible transactions and sellers from unauthorized payments. We have your back while you shop and sell online.
What sells the most on Depop?
Athletic wear with urban influence is the best-selling category at The Depot, especially when classic athletic brands create street collections.
What happens when someone buys your item on Depop?
Buyer pays shipping. When a buyer purchases your item, we immediately deposit money (the price of the item plus additional shipping) into your PayPal account and then take out the shipping and normal 10% sales charge in one transaction.
Do you need a PayPal account to buy on Depop?
You do not need a PayPal account to purchase items at Depop. If a seller is selling through PayPal and does not have a PayPal account, they should be able to checkout as a guest. Checkout PayPal PayPal may require the user to create a PayPal account.
Do you have to send tracked on Depop?
Boring but important: As a seller, it is always your responsibility to send tracked items and retain proof of postage. This is because the seller is the only party who can prove that the item was properly sent.
Is it better to sell on Depop or poshmark?
There is no harm in listing the same item on both sites. Stay on top of your inventory and remove your sales listings from the other platform. There is no clear winner in Depop vs Poshmark when it comes to the type of fashions listed. Both offer a variety and it is up to your personal preference.
Does Depop take a lot of money?
Like any business, DEPOP needs to make money to keep going. In the case of DEPOP, this comes in the form of a sales charge. Depop charges a 10% fee, which includes the shipping costs of the items being sold. This fee is automatically taken from the PayPal account connected to your DEPOP account.
Why is Depop making me pay with PayPal?
We offer both PayPal and Depop payments to give users more flexibility while buying and selling with Depop. Sellers can check out using either of these options, depending on how they wish to accept them. Even if you do not have a PayPal account, you are eligible for PayPal Buyer Protection when using PayPal Checkout.
What are my rights if goods are not delivered?
Bad Timing. You are legally entitled to expect delivery within the time slot agreed upon with the vendor. Or, if no time slots are agreed upon, within 30 days “without undue delay”. If this does not occur, you are entitled to a full refund as stated in the Consumer Contract Regulations 2013.
What happens when a buyer claims an item not received?
Please send a message to your buyer, offer empathy and let them know that you will do your best to resolve this dispute for them. How to Address a “Not Received” Claim
- Notify eBay.
- Notify PayPal.
- Contact your local mail carrier.
- Open a case with the postal carrier involved.
Can you block someone on Depop?
Your teen can block other users from viewing their profiles, commenting on their listings, or sending them messages. You can learn how to do so here. The sale of dangerous or illegal items such as medicines, weapons, narcotics or drug-related items, or hazardous materials is not permitted.
What can you not sell on Depop?
List of Prohibited and Restricted Items
- Adult only material and nudity.
- Advertisements.
- Alcohol.
- Animal and wildlife products.
- Counterfeit currency and stamps.
- Counterfeit, replica, and unauthorized copies.
- Credit cards.
- Data banks, mailing lists, and personal information.
Why does Depop delete my items?
The most commonly removed items are Items you did not own. Spam submissions, or items described using irrelevant hashtags. Offensive or defamatory posts. Images that do not belong to you.
How do you avoid Depop fees?
Unfortunately, there is no way to avoid Depop fees. Depop will automatically deduct a 10% fee on all sales you make. You can ask buyers to pay outside the Depop platform, but that is not a safe way to go in case a customer refuses to pay.
What can you do if you get scammed?
Report fraud online to the FTC or by calling 1-877-382-4357 (9:00 AM – 8:00 PM EST). The FTC accepts complaints about most scams, including the following common scams Phone. Email.
Is PayPal a safe way to receive money from strangers?
No system is completely risk-free. Any company in the Internet age, even the best, can experience glitches and data breaches. However, PayPal is a reputable company and has the highest safety and consumer protection standards to keep its users relatively safe online.
What is the safest way to get money from a stranger?
Mobile peer-to-peer payment (P2P) services such as Venmo, Zelle, and Apple Pay appear to be appropriate ways for individuals to make reciprocal payments in these situations.
Will PayPal help if I get scammed?
I was charged for something I did not purchase. This could mean that someone has used your PayPal account without your knowledge or authorization. Report it within 60 days and PayPal will investigate. You are eligible for the Zero Liability Program for Qualified Fraudulent Transactions.
Will PayPal refund me if item not received?
I did not receive my order. If your order does not show up and the seller cannot provide proof of shipment or delivery, you will receive a full refund. It’s that simple. To begin the process, please file a dispute with the Problem Resolution Center.
Do I have to offer a refund on Depop?
If you are selling as an individual, you do not need to make a refund unless the item has not been shipped or differs from the description. If you are selling as a registered business, you must follow the relevant distance selling rules.
Does Depop protect against fakes?
We will broker a resolution between you and the purchaser. If no resolution can be found, we will ask the buyer to return the item(s) using traceable postage. We will then refund the full sales price (minus shipping costs). Counterfeit merchandise must be refunded.
What is not covered by PayPal buyer Protection?
What is not covered? Intangible items such as services, real estate, motorized vehicles (of any kind), special order items, travel tickets, industrial machinery (for manufacturing), prepaid or gift cards, items purchased directly, or items that violate PayPal’s or eBay’s policies.
How do I add a buyer Protection to my PayPal account?
If you need to initiate a buyer protection claim with PayPal, simply sign in to your account and open a dispute to begin the refund process. PayPal will investigate the issue and determine if you qualify for a refund based on the issue.
What is the safest way to receive money from a buyer?
What is the most secure payment method?
- Payment Apps. Mobile payment apps are designed to free you from cash and credit cards by allowing you to digitally transfer funds to family, friends, or merchants.
- EMV-enabled credit cards.
- Bank checks.
- Cash.
- Gift cards.
- Stay protected.
How much does Depop take from a sale?
When an item sells, Depop automatically charges a commission of 10% of the sale price (including shipping). The commission will be deducted from your connected PayPal account or the card you are using in your Depop account.
Is selling on Depop safe?
Depop has buyer and seller protections that cover all transactions made within the app. However, all purchases made outside of this are done at your own risk. If you do not receive money or goods, you have no coverage and will be left out of pocket.